Now showing results 1-10 of 13
Want to Restore Trust in Government? Start with Customer Experience
This article comes after President Biden's executive order urging an improvement to the customer experience of government services, and argues that it is necessary to repair the public's eroded trust in public services.
How Digital Transformation is Driving Economic Change
The Secrets of Successful Cloud-first Strategies
Digital Government in North America: Innovating for Quality, Inclusion and Access
Playbook for Digital Engagement
This guidebook is design to help CIOs adapt their perspective to a new digital government approach by underscoring the major trends for using technology to increase engagement in a safe and smart way. The foundation for ...
Making Data a Strategic Asset
This report presents findings from a national survey of 141 leaders from counties and cities to gain insight into data modernization, data-driven decision-making, and data challenges. Overall findings indicate organizations ...
A National Digital Strategy for Transforming Government
This article suggests that a national strategy for digital transformation is necessary, and that a focus on customer experience is necessary for its foundation. The author provides five key components that a national ...
Creating an AI Implementation Strategy
This guide outlines strategies to help agencies overcome the barriers of digital transformation and adoption of solutions powered by artificial intelligence (AI). (Note: Access to content may require you to provide an email ...
Colorado Launches Strategic Plan for Digital Government
Colorado Governor, Jared Polis, and the Office of Information Technology have announced the launch of the Colorado Digital Government Strategic Plan, which aims to improve digital services for constituents.