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Why is it so Hard to Build Government Technology?
The pandemic has shown how difficult it can be for the U.S. to succeed with major technology projects. This article recaps discussions with leading thinkers into why this is, and what can be done about it.
Want to Restore Trust in Government? Start with Customer Experience
This article comes after President Biden's executive order urging an improvement to the customer experience of government services, and argues that it is necessary to repair the public's eroded trust in public services.