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Want to Restore Trust in Government? Start with Customer Experience
(2022-01-12)
This article comes after President Biden's executive order urging an improvement to the customer experience of government services, and argues that it is necessary to repair the public's eroded trust in public services.
How Digital Transformation is Driving Economic Change
(2022-01-18)
This blog explores the implications of digital transformation on economies and public policy.
The Secrets of Successful Cloud-first Strategies
(2022-03-08)
Going cloud-native: Making the most of the cloud requires a significant shift in development approach, organizational mindset, and overall skills mix.