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Suddenly Virtual: A Practical Guide for Frontline Service Providers During the COVID-19 Pandemic
In early April 2020, the John J. Heldrich Center for Workforce Development at Rutgers, The State University of New Jersey conducted a survey and hosted three roundtable discussions with workforce professionals to capture ...
Suddenly Virtual: A Review of Workforce Area Websites in Connecticut, New Jersey, New York, and Pennsylvania
Suddenly Virtual: Workforce Services, Eight Weeks Later
In a new brief,Suddenly Virtual: Workforce Services, Eight Weeks Later, Heldrich Center researchers found that many of the issues staff reported in the early stages of virtual operations have been resolved, including most ...
Microlearning Strategies: Another Approach to Virtual Workshop Delivery
As the public workforce system continues to redefine and refine remote service delivery, many local workforce areas are converting their traditional in-person workshop content on job search skills (rsum writing, interviewing, ...
Suddenly Virtual: Using Online Scheduling Services to Make Customer Appointments
As the need for remote teaming and virtual service delivery continues as a result of the COVID-19 pandemic, frontline staff in the public workforce system continue to explore the ways in which technology can assist them ...