Now showing results 1-10 of 37
Continuity After COVID-19: Rising to the Challenge of Remote Work
GovLoop partnered with Citrix to survey over 800 government employees in March 2020. We answered questions about what kinds of measures agencies had in place, what cultural challenges the workforce anticipated and what ...
California Telework Case Study
In the beginning of COVID-19, the California Department of General Services needed to quickly develop and deploy a plan to transition staff to full-time telework. This case study details the process utilized and how they ...
Government Experience Awards 2020: Government Goes Virtual
In the fourth annual Government Experience Awards, winning jurisdictions proved that in the face of COVID-19, its more important than ever to bring vital services to communities with innovative digital tools.
Government For the People: Service the Public in a New World
The report reviews a stockpile of data regarding government service delivery of the past decade and makes a slew of recommendations to the administration, Congress and agencies. It closely examines 11 of the highest-volume ...
Digital States Survey 2020: Cloud is More Critical than Ever
2020 put all states to the test as they moved to deliver more services online than ever before. Leading states had laid the groundwork with strong as-a-service platforms and pivoted quickly to take on new challenges.
Reimagining the Field for Emerging Government Digital Service Professionals
This findings report is organized into research objectives, methods, deliverables, and insights relating to the current and future field of government digital service delivery. It is meant to serve as a resource for those ...
2021: Virtual Human Services Delivery: Initial Findings
National, state, and local stakeholders have begun trying to learn which human services appear to be effectively delivered remotely, how to best deliver them, to whom virtual services are easiest/hardest to deliver, and ...
Adopting an Integrated Telework Policy for Employees with Disabilities
In response to the COVID-19 pandemic, many employers are adopting and/or updating their employment policies and practices to meet new operational realities. One issue receiving significant attention is teleworking. In broad ...
Tackling Telework: What the New Normal Looks Like for State and Local Governments
Govloop surveyed 91 public sector employees, primarily at the state and local levels, about their pandemic preparedness. In this report, they look at how state and local agencies can get and stay resilient in this new ...
Survey: Residents Prefer Multiple Ways to Access Local Government Services
A variety of service delivery methods and options are desired, but is determined by location and age of customer.