GovLoop partnered with Citrix to survey over 800 government employees in March 2020. We answered questions about what kinds of measures agencies had in place, what cultural challenges the workforce anticipated and what ...

In the beginning of COVID-19, the California Department of General Services needed to quickly develop and deploy a plan to transition staff to full-time telework. This case study details the process utilized and how they ...

In the fourth annual Government Experience Awards, winning jurisdictions proved that in the face of COVID-19, its more important than ever to bring vital services to communities with innovative digital tools.

The report reviews a stockpile of data regarding government service delivery of the past decade and makes a slew of recommendations to the administration, Congress and agencies. It closely examines 11 of the highest-volume ...

2020 put all states to the test as they moved to deliver more services online than ever before. Leading states had laid the groundwork with strong as-a-service platforms and pivoted quickly to take on new challenges.

This findings report is organized into research objectives, methods, deliverables, and insights relating to the current and future field of government digital service delivery. It is meant to serve as a resource for those ...

National, state, and local stakeholders have begun trying to learn which human services appear to be effectively delivered remotely, how to best deliver them, to whom virtual services are easiest/hardest to deliver, and ...

In response to the COVID-19 pandemic, many employers are adopting and/or updating their employment policies and practices to meet new operational realities. One issue receiving significant attention is teleworking. In broad ...

Govloop surveyed 91 public sector employees, primarily at the state and local levels, about their pandemic preparedness. In this report, they look at how state and local agencies can get and stay resilient in this new ...

A variety of service delivery methods and options are desired, but is determined by location and age of customer.