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Serving Citizens During COVID-19 and Beyond
Digitizing the customer experience can help governments respond to the pandemic and prepare for the future. This article explores how governments should utilize technology creatively to improve customer experience.
5 Ways COVID-19 Pushed Digital Services into the Spotlight
States Build Resilience in Government Service with Cloud
Voices of Experience: Virtual Service Delivery Part 1
Voices of Experience: Virtual Service Delivery Part 2
Virtual Human Service Delivery: Scan of Implementation and Lessons Learned
These briefs provide an early step to begin to capture preliminary lessons and considerations for tailoring virtual services approaches to best meet the needs of a variety of program participants and contexts. As programs ...
ILO Maps out how Public Employment Services are using technology to improve service delivery
The global survey on the Use of technology by public employment services (PES) is part of the future of work agenda and was applied with support from the World Association of Public Employment Services (WAPES) in 75 PES ...
ILO maps out technological transformation in Public Employment Services
The ILO global survey on the Use of technology by public employment services (PES) found that all 75-surveyed PES in 69 countries are already experiencing a technology transformation, although with varying degrees of ...
Survey: Residents Prefer Multiple Ways to Access Local Government Services
Improving the Customer Experience - Digitally
The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...