Digitizing the customer experience can help governments respond to the pandemic and prepare for the future. This article explores how governments should utilize technology creatively to improve customer experience.

From fast-paced development and a focus on equity to GIS work and contact tracing, the pandemic showed that, despite challenges, digital services are crucial to making government work well today.

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

In this video, Lisa Dunawa explores the challenges of, and needs for, virtual service delivery.

In this video, Lisa Dunawa explores the challenges of, and needs for virtual service delivery.

These briefs provide an early step to begin to capture preliminary lessons and considerations for tailoring virtual services approaches to best meet the needs of a variety of program participants and contexts. As programs ...

The global survey on the Use of technology by public employment services (PES) is part of the future of work agenda and was applied with support from the World Association of Public Employment Services (WAPES) in 75 PES ...

The ILO global survey on the Use of technology by public employment services (PES) found that all 75-surveyed PES in 69 countries are already experiencing a technology transformation, although with varying degrees of ...

A variety of service delivery methods and options are desired, but is determined by location and age of customer.

The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...