Experts expect momentum in improving service delivery and customer experience to continue under the coming Biden administration.

This report documents insights taken from the Digital Services Convening hosted by the John F. Kennedy School of Government at Harvard University. The forum had representatives from more than 40 different digital service ...

This federal guidance outlines key considerations for implementing virtual case management for human services programs such as Temporary Assistance for Needy Families (TANF). This guidance also includes resources of how ...

This article looks at legislation currently being considered to enable sharing federal digital services with other levels of government. Current policy considerations are framed in a larger context of virtual services and ...