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Improving the Customer Experience - Digitally
The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...
Optimizing Citizen Experience with Interactive Portals and One-Door Entry Policies
In this commentary, the author examines one way that governments can improve citizen experience, and the keys to its success.
Mobile User Experience Guidelines
These six guidelines are designed to assist agencies develop a better mobile product. Guidelines include resources and government examples.