Now showing results 1-10 of 36
Service Delivery Innovations
Voices of Experience videosshowcase workforce system leaders sharing how they have managed the challenges encountered in 2020 by pivoting into innovative solutions.Examples of service innovation from Elizabeth Carver, ...
Two Keys to Delivering Exceptional Digital Citizen Experience
5 Ways COVID-19 Pushed Digital Services into the Spotlight
Government Chatbots now a Necessity for States, Cities, Counties
States Build Resilience in Government Service with Cloud
Building a Crisis-Resistant Digital Government
Voices of Experience: Virtual Service Delivery Part 1
Voices of Experience: Virtual Service Delivery Part 2
CareerOneStop: Providing Virtual Services to Find Immediate Employment and Apply for Unemployment
This webinar illustrates how to use CareerOneStop to provide virtual services to help job seekers find immediate employment and apply for unemployment benefits. This webinar expands upon the concepts in a previous webinar, ...
2021: Virtual Human Services Delivery: Initial Findings
National, state, and local stakeholders have begun trying to learn which human services appear to be effectively delivered remotely, how to best deliver them, to whom virtual services are easiest/hardest to deliver, and ...