Now showing results 1-8 of 8
Digital Service Units Maturity Model: Facilitating Learning Across and Within Team
This article (part of a larger report on digital transformation) discusses a model that was designed to contextualize the progress of public sector digital service units. The model looks at progress across six capacities: ...
2018 State of Digital Transformation
This report shares best practices of the Harvard Kennedy School's Belfer Center for Science and International Affairs, to start a broader conversation for digital services groups around the world about what comes next. ...
Digital Services Coalition Works to Deliver IT in a New Way to the Federal Government
Playbook for Digital Engagement
This guidebook is design to help CIOs adapt their perspective to a new digital government approach by underscoring the major trends for using technology to increase engagement in a safe and smart way. The foundation for ...
Improving Customer Experience in the Government Contact Center
This survey of 127 state and local government leaders was conducted to learn how customer experience fits into government organizations' priorities; what role the contact center plays in relation to those priorities; and ...
The Future of Government Experience
This issue brief explores how effective, user-friendly digital services will become even more important to future governments, and outlines the new digital reality that we are currently in. (Note: Access to content may ...
Remote Service Delivery Options Rise to the Occasion for Career Seekers Transitioning into Reemployment
Using Social Media to Enhance Customer Experience (CX)
This virtual workshop convened subject matter experts to discuss how social media allows for personalization of content delivery and can provide an efficient and effective communication channel, for the public sector to ...