Now showing results 1-10 of 16
COVID-19 Resources and Resources on Distance Service Delivery
The WINTAC has created a list of resources to help VR programs that are operating by distance and providing services remotely during the COVID-19 crisis. We will be building on these resources daily, so please check back ...
Suddenly Virtual: A Practical Guide for Frontline Service Providers During the COVID-19 Pandemic
In early April 2020, the John J. Heldrich Center for Workforce Development at Rutgers, The State University of New Jersey conducted a survey and hosted three roundtable discussions with workforce professionals to capture ...
Suddenly Virtual: Delivering Workforce Services in the COVID-19 Environment
A summary of interviews and roundtable discussions with more than 160 public workforce professionals about the current challenges and solutions for state workforce agencies now relying on more technology for service delivery
State Government COVID-19 Digital Inclusion Response
The onset of a global health pandemic has put a spotlight on digital inclusion. NDIA is documenting local government initiatives to encourage other local governments to address access to the internet (particularly at home), ...
Virus Shutdown: Time for Digital Government to Prove Itslef
Government IT staff and industry researchers weigh in on how digital services are meeting their moment, with office buildings closed, Web traffic spiking and applications for relief programs becoming increasingly urgent.
Suddenly Virtual: How Texting Can Enhance Public Workforce Service Delivery
Research showed that one of the primary services local workforce areas are offering to their job seeker customers is ongoing case management via phone and text. While some staff are simply using personal cell phones for ...
US Digital Response
U.S. Digital Response (USDR) helps governments meet the challenges of the COVID-19 crisis by strengthening decision-making and supporting their ability to effectively deliver critical services to the public at scale. We ...