Now showing results 1-6 of 6
Microlearning Strategies: Another Approach to Virtual Workshop Delivery
As the public workforce system continues to redefine and refine remote service delivery, many local workforce areas are converting their traditional in-person workshop content on job search skills (rsum writing, interviewing, ...
Suddenly Virtual: Using Online Scheduling Services to Make Customer Appointments
As the need for remote teaming and virtual service delivery continues as a result of the COVID-19 pandemic, frontline staff in the public workforce system continue to explore the ways in which technology can assist them ...
Human Services Tech in the Age of COVID-19
As a leading organization of vendors in the health and human services sector, HSITAG (Human Services Information Technology Advisory Group) is a great source of different opinions about technology and its impact on the ...
Virginia Launches Digital Tools to Aid Communities' COVID-19 Response
To support communities hit hard by the coronavirus pandemic, Virginia Gov. Ralph Northam announced last week hes expanding two statewide data analysis platforms dedicated to helping people find jobs and helping municipalities ...
Chat With Us: How States Are Using Chatbots to Respond to the Demands of COVID-19
Today around three quarters of states are deploying chatbots to assist with questions on unemployment insurance, general COVID-19 questions or for other state agencies that may be receiving unusually high traffic due to ...
The New Normality of Customer Service
In the research Deliver Customer Service During COVID-19: Improve Digital and Self-Service Capabilities we summarized six short term actions that can help customer service organizations through this challenging time. The ...