Now showing results 1-10 of 21
Barriers to Social Services Fuel Racial Inequality
Microlearning Strategies: Another Approach to Virtual Workshop Delivery
As the public workforce system continues to redefine and refine remote service delivery, many local workforce areas are converting their traditional in-person workshop content on job search skills (rsum writing, interviewing, ...
Suddenly Virtual: Using Online Scheduling Services to Make Customer Appointments
As the need for remote teaming and virtual service delivery continues as a result of the COVID-19 pandemic, frontline staff in the public workforce system continue to explore the ways in which technology can assist them ...
How Virtual Agents can Deliver Citizen Experience
States Lean on Cloud as Unemployment Claims Skyrocket
Virus Shutdown: Time for Digital Government to Prove Itslef
Government IT staff and industry researchers weigh in on how digital services are meeting their moment, with office buildings closed, Web traffic spiking and applications for relief programs becoming increasingly urgent.
Texas Focuses on Digital Services with Strategic IT Plan
Texas's Department of Information Resources released a 2020-2024 plan with three strategic goals: secure IT service delivery, advance data management and digital services, and develop agile IT. These goals place an emphasis ...