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Leading in Crisis: Stories of Public Sector Innovation in Turbulent Times
This video explores how virtual digital assistance can help agencies manage telework. The state of Oklahoma's Oracle manager, Ayana Wilkins, discusses how chatbots and low-code development solutions to keep state government ...
The Future of Digital Government: Re-Imagine Your Citizen Services Strategy
The Center for Digital Government and Xerox teamed up to survey more than 2,000 U.S. citizens and 136 state and local decision-makers to compare how the two groups view the delivery of critical government services and ...
Using CareerOneStop to Provide Virtual Career and Job Services
Service Delivery Innovations
Voices of Experience videosshowcase workforce system leaders sharing how they have managed the challenges encountered in 2020 by pivoting into innovative solutions.Examples of service innovation from Elizabeth Carver, ...
Connecting the Digital Dots to Innovate for Public Good
This is a session from the 2020 annual NASCIO conference. To truly reimagine a transformative government, CIOs need partners to make sweeping cultural adoption stick. Partners from the CDO to regulatory leaders routinely ...
Voices of Experience: Virtual Service Delivery Part 1
Voices of Experience: Virtual Service Delivery Part 2
CareerOneStop: Providing Virtual Services to Find Immediate Employment and Apply for Unemployment
This webinar illustrates how to use CareerOneStop to provide virtual services to help job seekers find immediate employment and apply for unemployment benefits. This webinar expands upon the concepts in a previous webinar, ...
2021: Virtual Human Services Delivery: Initial Findings
National, state, and local stakeholders have begun trying to learn which human services appear to be effectively delivered remotely, how to best deliver them, to whom virtual services are easiest/hardest to deliver, and ...