Tools to assist service providers in communicating with clients, as well as communicating with one another.

Research showed that one of the primary services local workforce areas are offering to their job seeker customers is ongoing case management via phone and text. While some staff are simply using personal cell phones for ...

As a follow-up to the Heldrich Centers recent brief,Suddenly Virtual: Workforce Services, Eight Weeks Later, we now offerSuddenly Virtual:A Review of Workforce Area Websites in Connecticut, New Jersey, New York, and ...

As the public workforce system continues to redefine and refine remote service delivery, many local workforce areas are converting their traditional in-person workshop content on job search skills (rsum writing, interviewing, ...

As the need for remote teaming and virtual service delivery continues as a result of the COVID-19 pandemic, frontline staff in the public workforce system continue to explore the ways in which technology can assist them ...