Voices of Experience videosshowcase workforce system leaders sharing how they have managed the challenges encountered in 2020 by pivoting into innovative solutions.Examples of service innovation from Elizabeth Carver, ...

The technology infrastructures many governments have weren't built to handle the traffic they experienced during the pandemic. This commentary discusses how to best meet fluctuating demand.

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

COVID-19 has taught us why having a digital strategy is crucial for states and localities. This article examines why digital transformation is necessary for disaster preparedness.

In this video, Lisa Dunawa explores the challenges of, and needs for, virtual service delivery.

In this video, Lisa Dunawa explores the challenges of, and needs for virtual service delivery.

Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

This article argues for an increased recognition of modern technologies and trends in the public workforce system. Specifically, the implications of virtual job interviews and other technologies aiming to enhance the hiring ...

These briefs provide an early step to begin to capture preliminary lessons and considerations for tailoring virtual services approaches to best meet the needs of a variety of program participants and contexts. As programs ...

This article argues that an ever-expanding digital government requires improvements to citizen's user experience.