Before COVID-19, a few leading governments were dabbling in chatbot technology, using AI to address common resident queries. In 2021, its hard to imagine government doing the peoples business without them.

This webinar illustrates how to use CareerOneStop to provide virtual services to help job seekers find immediate employment and apply for unemployment benefits. This webinar expands upon the concepts in a previous webinar, ...

National, state, and local stakeholders have begun trying to learn which human services appear to be effectively delivered remotely, how to best deliver them, to whom virtual services are easiest/hardest to deliver, and ...

This article argues for an increased recognition of modern technologies and trends in the public workforce system. Specifically, the implications of virtual job interviews and other technologies aiming to enhance the hiring ...

These briefs provide an early step to begin to capture preliminary lessons and considerations for tailoring virtual services approaches to best meet the needs of a variety of program participants and contexts. As programs ...

This report documents insights taken from the Digital Services Convening hosted by the John F. Kennedy School of Government at Harvard University. The forum had representatives from more than 40 different digital service ...

How can digital-first transformation solve your business challenges? Maybe your organization is adjusting to changes from the pandemic. Or it could be a shift in leadership, product, or business objective. Whatever the ...

This brief describes lessons learned from three organizations that adapted existing interventions to remotely provide work readiness activities or education and training services to job seekers with low incomes. Lessons ...

This policy note stresses the critical role public employment services play in providing assistance to those clients who have insufficient digital skills, confidence or access to take full advantage of available jobs and ...

As workforce agencies plan their return to in-person services, the workforce system needs to consider not only the quality and content of its services, but also how to continue on the virtual journey that began abruptly ...