This report documents insights taken from the Digital Services Convening hosted by the John F. Kennedy School of Government at Harvard University. The forum had representatives from more than 40 different digital service ...

How can digital-first transformation solve your business challenges? Maybe your organization is adjusting to changes from the pandemic. Or it could be a shift in leadership, product, or business objective. Whatever the ...

Today around three quarters of states are deploying chatbots to assist with questions on unemployment insurance, general COVID-19 questions or for other state agencies that may be receiving unusually high traffic due to ...