Missouri worked with Civilla to implement a human-centered redesign of the benefits application process. The result was an integrated application form for all public assistance programs, standardized interview guides, a ...

Michigan worked with Civilla and Code for America to develop a web-based portal using Agile methodology to streamline the benefits application process and to expand residents' access to their benefits.

Vermont worked with Nava, a public benefit corporation, to improve the document verification process. While the state initially approved a pilot program that focused on Vermont's SNAP program, the team created a service ...