Now showing results 1-10 of 18
Strategically Virtual: Lessons Learned from the New Jersey Career Network Job Seeker Community
The New Jersey Career Network Job Seeker Community is an online home for job seekers created during the pandemic to help those seeking support along their unemployment journey. This research brief examines the mission and ...
Case Study: Idaho Department of Health and Welfare's Employment and Training System
Digital Government in North America: Innovating for Quality, Inclusion and Access
Delivering Customer Experience Digital Transformation Quickly
The State Digital Equity Scorecard
This scorecard shows the extent to which states are addressing digital equity, allowing users to search by state or indicator such as online digital skills training; state broadband plans; incumbent worker training funds; ...
Case Study: Missouri - Understanding Current Problems and Opportunities to Inform Priority Setting in Public Assistance
Missouri worked with Civilla to implement a human-centered redesign of the benefits application process. The result was an integrated application form for all public assistance programs, standardized interview guides, a ...
Case Study: Michigan - Making Online Benefit Websites Work More Effectively
Michigan worked with Civilla and Code for America to develop a web-based portal using Agile methodology to streamline the benefits application process and to expand residents' access to their benefits.
Case Study: Vermont - Piloting A Document Uploader for Benefit Eligibility
Vermont worked with Nava, a public benefit corporation, to improve the document verification process. While the state initially approved a pilot program that focused on Vermont's SNAP program, the team created a service ...