Recent research and initiatives at the state level indicate the coronavirus is pushing government agencies to use digital services with gusto.

Digitizing the customer experience can help governments respond to the pandemic and prepare for the future. This article explores how governments should utilize technology creatively to improve customer experience.

This paper examines how online services have become an important part of government strategy, and a significant portion of their planned investments over the next 12 to 18 months.

The technology infrastructures many governments have weren't built to handle the traffic they experienced during the pandemic. This commentary discusses how to best meet fluctuating demand.

Project (VR), launched by Viability and supported by the Massachusetts Rehabilitation Commission, is using virtual reality technology in its vocational rehabilitation program to gamify workforce readiness training.

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

COVID-19 has taught us why having a digital strategy is crucial for states and localities. This article examines why digital transformation is necessary for disaster preparedness.

Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

This article argues for an increased recognition of modern technologies and trends in the public workforce system. Specifically, the implications of virtual job interviews and other technologies aiming to enhance the hiring ...

This article argues that an ever-expanding digital government requires improvements to citizen's user experience.