Voices of Experience videosshowcase workforce system leaders sharing how they have managed the challenges encountered in 2020 by pivoting into innovative solutions.Examples of service innovation from Elizabeth Carver, ...

The technology infrastructures many governments have weren't built to handle the traffic they experienced during the pandemic. This commentary discusses how to best meet fluctuating demand.

From fast-paced development and a focus on equity to GIS work and contact tracing, the pandemic showed that, despite challenges, digital services are crucial to making government work well today.

Before COVID-19, a few leading governments were dabbling in chatbot technology, using AI to address common resident queries. In 2021, its hard to imagine government doing the peoples business without them.

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

COVID-19 has taught us why having a digital strategy is crucial for states and localities. This article examines why digital transformation is necessary for disaster preparedness.

In this video, Lisa Dunawa explores the challenges of, and needs for, virtual service delivery.

In this video, Lisa Dunawa explores the challenges of, and needs for virtual service delivery.

This webinar illustrates how to use CareerOneStop to provide virtual services to help job seekers find immediate employment and apply for unemployment benefits. This webinar expands upon the concepts in a previous webinar, ...

National, state, and local stakeholders have begun trying to learn which human services appear to be effectively delivered remotely, how to best deliver them, to whom virtual services are easiest/hardest to deliver, and ...