Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

This video features the Deputy Director for Business Services at Workforce Solutions Alamo, John Hershey, providing insights into providing online services.

This article argues for an increased recognition of modern technologies and trends in the public workforce system. Specifically, the implications of virtual job interviews and other technologies aiming to enhance the hiring ...

These briefs provide an early step to begin to capture preliminary lessons and considerations for tailoring virtual services approaches to best meet the needs of a variety of program participants and contexts. As programs ...

This report documents insights taken from the Digital Services Convening hosted by the John F. Kennedy School of Government at Harvard University. The forum had representatives from more than 40 different digital service ...

How can digital-first transformation solve your business challenges? Maybe your organization is adjusting to changes from the pandemic. Or it could be a shift in leadership, product, or business objective. Whatever the ...

Innovative service changes made during the pandemic should become permanent as they can help improve citizens experience with state and local governments.

This article argues that an ever-expanding digital government requires improvements to citizen's user experience.

This webinar provides an overview of the Reemployment Services and Eligibility Assessment (RESEA) Grant provisions related to virtual and remote service delivery and discusses opportunities to leverage and integrate RESEA ...

This brief describes lessons learned from three organizations that adapted existing interventions to remotely provide work readiness activities or education and training services to job seekers with low incomes. Lessons ...