Now showing results 11-20 of 36
Why Email is Ruining Digital Services - And How to Fix It
Strategically Virtual: The Shift Toward Virtual Interviewing and What it Means for the Public Workforce System
This article argues for an increased recognition of modern technologies and trends in the public workforce system. Specifically, the implications of virtual job interviews and other technologies aiming to enhance the hiring ...
Virtual Human Service Delivery: Scan of Implementation and Lessons Learned
These briefs provide an early step to begin to capture preliminary lessons and considerations for tailoring virtual services approaches to best meet the needs of a variety of program participants and contexts. As programs ...
2020 State of Digital Transformation
This report documents insights taken from the Digital Services Convening hosted by the John F. Kennedy School of Government at Harvard University. The forum had representatives from more than 40 different digital service ...
What is Digital Transformation?
How can digital-first transformation solve your business challenges? Maybe your organization is adjusting to changes from the pandemic. Or it could be a shift in leadership, product, or business objective. Whatever the ...
How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change
Improving Online Experiences is Key to Expanding Digital Government
Recovery Action Team: Virtual and Remote Reemployment Services and Eligibility Assessment (RESEA)
This webinar provides an overview of the Reemployment Services and Eligibility Assessment (RESEA) Grant provisions related to virtual and remote service delivery and discusses opportunities to leverage and integrate RESEA ...
Lessons Learned Delivering Remote Services to Job Seekers with Low Incomes During the COVID-19 Pandemic
This brief describes lessons learned from three organizations that adapted existing interventions to remotely provide work readiness activities or education and training services to job seekers with low incomes. Lessons ...