This policy note stresses the critical role public employment services play in providing assistance to those clients who have insufficient digital skills, confidence or access to take full advantage of available jobs and ...

As workforce agencies plan their return to in-person services, the workforce system needs to consider not only the quality and content of its services, but also how to continue on the virtual journey that began abruptly ...

To better help job seekers manage and cope with the stress of job loss and job search, the public workforce system should find ways to help navigate and alleviate the emotional challenges of job search when it comes to ...

Remote service delivery has taken many forms and is made accessible via different technological methods, such as online via computers and tablets or mobile via cell phones, particularly smartphones. Information, resources, ...

The Suddenly Virtual environment of a year ago can become Strategically Virtual now, with states and local areas utilizing the new tools theyve learned and the staff skill development they invested in to create a more ...

In the summer of 2021, nearly a year-and-a-half after the onset of the global COVID-19 pandemic, researchers at the Heldrich Center for Workforce Development released a survey entitledVoices from the Field: Workforce ...

This toolkit is intented to help government agencies improve how they deliber services and information to the public.

This summary explains the executive order on "Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government," signed by President Biden on December 13, 2021. The executive order directs federal ...

In this video, CareerSource Employment Security Representative Specialist, Barry Harvard, discusses case management virtual service strategies; and what practices that started due to the challenges of COVID-19 are likely ...

Agencies, in a bid to quickly roll out citizen services, rely on a combination of chatbots, upgraded networks, no-code/low-code technology and cloud computing.