These briefs provide an early step to begin to capture preliminary lessons and considerations for tailoring virtual services approaches to best meet the needs of a variety of program participants and contexts. As programs ...

The global survey on the Use of technology by public employment services (PES) is part of the future of work agenda and was applied with support from the World Association of Public Employment Services (WAPES) in 75 PES ...

The ILO global survey on the Use of technology by public employment services (PES) found that all 75-surveyed PES in 69 countries are already experiencing a technology transformation, although with varying degrees of ...

The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...

This article argues that an ever-expanding digital government requires improvements to citizen's user experience.

Translation and guidance of WIOA and how digital technologies at American Job Centers must be accessible to individuals with disabilities.

The Digital Service Collaborative is building a body of research around government digital services, creating tangible resources for practitioners, cultivating the community of digital service leaders in the public interest ...

This report outlines a number of recommendations for policy makers, implementers and doers, and external stakeholders to prepare their organizations for change.

As part of the Beeck Center's Digital Service Collaborative, a project in partnership with The Rockefeller Foundation, we will knit together a collection of state agencies based on common needs to help them collaboratively ...

Outdated government IT systems and processes hinder many federal and state agencies ability to deliver services. This fact has been well known and disturbingly unresolved, even before the COVID-19 pandemic hit.