Now showing results 71-75 of 75
Sharing Federal Digital Services with Other Levels of Government
This article looks at legislation currently being considered to enable sharing federal digital services with other levels of government. Current policy considerations are framed in a larger context of virtual services and ...
Metaverse 101: Explaining VR, AR, XR, and the Metaverse
Simplifying Customer Experience
This virtual session convened subject matter experts to discuss how to address legacy processes while implementing new digitization efforts. Specifically, the private sector has created an expectation for efficient and ...
Using Social Media to Enhance Customer Experience (CX)
This virtual workshop convened subject matter experts to discuss how social media allows for personalization of content delivery and can provide an efficient and effective communication channel, for the public sector to ...
OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age
Developed by work done in OECD countries, these principles have universal applicability for state workforce agencies. This report is based on a framework for public service design and delivery based on the context and ...