Improving the Customer Experience - Digitally

Barham, Mark; City of Williamsburg, VA; Brigida, Danielle; U.S. Department of the Interior; Fusting, Pamela; Tennessee Department of Human Services; Smoyer, Mike; Digital Government Institute

Date

2020-12-15

Author

Barham, Mark; City of Williamsburg, VA

Brigida, Danielle; U.S. Department of the Interior

Fusting, Pamela; Tennessee Department of Human Services

Smoyer, Mike; Digital Government Institute

Abstract

The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight how a few agencies are using digital solutions to drive impactful change.

Link to Resource

https://www.gotostage.com/channel/df017e60f333445295b2b901192a9a22/recording/899fc420959b4c7c81057beb9aad3e37/watch?source=CHANNEL

Rights Statement

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URI

http://hdl.handle.net/20.500.11941/3532