Improving the Customer Experience - Digitally
Barham, Mark; City of Williamsburg, VA
Brigida, Danielle; U.S. Department of the Interior
Fusting, Pamela; Tennessee Department of Human Services
Smoyer, Mike; Digital Government Institute
The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight how a few agencies are using digital solutions to drive impactful change.