In this article, the author begins with the assumption that organizations must quickly adapt their strategies and embrace the changes that are most likely to impact the customer experience significantly in order to remain ...

Failing to invest in new technologies that can improve government services can have long-term costs. Knowing where your innovation gaps are and solutions to overcome them is essential.

This article explores why 70% of digital transformation initiatives will not reach their stated goals. At the core of the argument are issues with teamwork and a lack of systems of record for work.

In this article, digital government leaders speak on the need to rethink funding models for long-term impact. Information was obtained from an annual convening of digital service groups from over 30 governments around the world.

The rise of cloud services in the past decade has been seen across all industries. In state and local governments, approximately one-sixth of funding opportunities are for cloud computing services. This article delves into ...