Unemployment Insurance Claimant Satisfaction Study
Marcus, Steven S.
Frees, Joseph W.
Bardsley & Neidhart, Inc.
This report presents information from a national survey of individuals who filed claims for unemployment compensation in 1996 and 1997. The study examines their satisfaction with the Unemployment Insurance systems' services, procedures and staff. Results are based on interviews with more than 3,000 claimants from 16 states.