Findings from a Study of One-Stop Self-Services: A Case-Study Approach

Abstract

This report is the final report from an evaluation of the delivery of self-services in the One-Stop Career Center system. The evaluation profiles characteristics of customers who use self-services, motivations for using services, patterns of usage and outcomes that follow at selected One-Stop Career Centers nationwide. The report also examines ways that One-Stop Career Centers facilitate access to self-services, staff assistance provided, and the availability of resources and tools. The report is based on surveys of all local workforce investment areas (LWIAs), extracts of self-service usage data, site visits to 22 LWIAs, surveys of self-directed services users in five LWIAs and Unemployment Insurance wage record data for two states.