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    Findings from a Study of One-Stop Self-Services: A Case-Study Approach

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    Date

    2009-12

    Author

    D'Amico, Ronald
    Dunham, Kate
    Goger, Annelies
    Lea, Charles
    Rigg, Nicole
    Ude, Sheryl
    Wiegand, Andrew
    Social Policy Research Associates

    Abstract

    This report is the final report from an evaluation of the delivery of self-services in the One-Stop Career Center system. The evaluation profiles characteristics of customers who use self-services, motivations for using services, patterns of usage and outcomes that follow at selected One-Stop Career Centers nationwide. The report also examines ways that One-Stop Career Centers facilitate access to self-services, staff assistance provided, and the availability of resources and tools. The report is based on surveys of all local workforce investment areas (LWIAs), extracts of self-service usage data, site visits to 22 LWIAs, surveys of self-directed services users in five LWIAs and Unemployment Insurance wage record data for two states.

    Rights Statement

    The digital resources on this site, held by the Center for Employment Security Education and Research, Inc.'s Knowledge Exchange Library, are provided to the Unemployment Insurance (UI) user community and others who visit this site for education and research purposes only. Further distribution and/or any commercial use of the resources from this site is strictly forbidden without the permission of the copyright holder.

    URI

    http://hdl.handle.net/20.500.11941/DOLETA_one-stop_self_service_2009

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