Brookings survey finds 51 percent prefer digital acess to government services over phone calls or personal visits to agency offices

Date

2019-02-13

Author

West, Darrell M.; Broookings Institution

Abstract

Fifty-one percent of Americans prefer to access public services through digital technologies or mobile apps, according to a national survey undertaken by researchers at the Brookings Institution. Only 13 percent say they prefer accessing services through phone calls, 9 percent favor personally going to government offices, and 27 percent don�t know.

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URI

http://hdl.handle.net/20.500.11941/2177_Brookings-survey-finds-51-percent-prefer-digital-services-to-government-services-over-phone-calls-or-personal-visits-to-agency-offices

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Survey