The Knowledge Exchange Library is made possible through a collaboration between the U.S. Department of Labor (USDOL), New York State Department of Labor (NYSDOL), the National Association of State Workforce Agencies (NASWA), and NASWA’s member state workforce agencies.
With a focus on unemployment integrity resources, the Knowledge Exchange Library digital collections are developed and maintained in accordance with the Library's mission “to facilitate ease of access to research, materials, and other resources for state unemployment insurance agencies.” The Library functions as a dynamic and organized repository of information resources that promotes the message “everyone owns integrity,” and supports efforts to prevent, detect, and recover Unemployment Insurance (UI) improper payments. The Library is actively managed to maintain the quality and relevance of Library holdings, and to ensure it is responsive to the needs of the user community. The Library’s vision is to connect users with ideas, information, and inspiration for new initiatives in program integrity.
Research Services: Our librarians are available Monday through Friday from 9 a.m. to 5 p.m. ET to answer your questions via chat. To initiate a chat conversation, click on “Ask Us” on the right side of the webpage. You also can reach the librarians via email at any time by filling out this form. Please allow 24 business hours for a response to your email.
Library Technical Assistance: Users can request assistance with site navigation or access to resources within the Library via chat or email.
Submission Services: Users can suggest resources for Library collections via email or chat, or by logging into their accounts and submitting resources through the Library's submissions manager. The resources will be evaluated and, if approved, uploaded to the Library. For information on how resources are evaluated, please review the Library’s Collection Development and Maintenance Policy.
Creating a User Account
For detailed instructions on how to create a user account, please visit this page.
For information on the benefits of having a user account, please see this video: