Citizen-Centred Service Delivery

Date

2013-02

Author

Duggan, Martin; IBM Cram Research Institute

Abstract

This paper explores Citizen-Centered Service Delivery and concepts that provide government the opportunity to provide good service when it is needed at a lower cost of delivery, that achieves improved outcomes for the individual, their family and the country as a whole.

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URI

http://hdl.handle.net/20.500.11941/2435_Citizen-Centred-Service-Delivery

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