The Potential of Artificial Intelligence
in Government Citizen Engagement

GovLoop; Minta, Tommy; Genesys

Date

unknown

Author

GovLoop

Minta, Tommy; Genesys

Abstract

The number of channels on which citizens engage is growing, as is the complexity of engagement. The result is increased costs and significant citizen experience challenges. By adopting AI and automation, agencies can control costs and meet those rising expectations.

Link to Resource

https://go.govloop.com/rs/231-DWB-776/images/Potential-of-AI-in-gov-CX.pdf

Rights Statement

The digital resources on this site, held by the Center for Employment Security Education and Research, Inc.'s WITSC e-Library, are provided to the WITSC user community. Further distribution and/or any commercial use of the resources from this site is strictly forbidden without the permission of the copyright holder.

URI

http://hdl.handle.net/20.500.11941/2518_The-Potential-of-Artificial-Intelligence-in-Government-Citizen-Engagement

Collections

Automation