Unemployment Insurance - States' Customer Service Challenges and DOL's Related Assistance

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Date

2016-05

Author

Government Accountability Office (GAO)

Abstract

This publication reports findings of a Government Accountability Office (GAO) review of customer service issues in state unemployment insurance (UI) programs. GAO reviewed challenges faced by claimants in receiving customer service and by states in delivering customer service as well as Department of Labor (DOL)'s monitoring and assistance related to customer service.

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The digital resources on this site, held by the Center for Employment Security Education and Research, Inc.'s Knowledge Exchange Library, are provided to the Unemployment Insurance (UI) user community and others who visit this site for education and research purposes only. Further distribution and/or any commercial use of the resources from this site is strictly forbidden without the permission of the copyright holder.

URI

http://hdl.handle.net/20.500.11941/283_GAO_UI_state_customer_service_2016

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