Chat With Us: How States Are Using Chatbots to Respond to the Demands of COVID-19
Date
2020-06Author
National Association of State Chief Information Officers (NASCIO)
Abstract
Today around three quarters of states are deploying chatbots to assist with questions on unemployment insurance, general COVID-19 questions or for other state agencies that may be receiving unusually high traffic due to the pandemic. These chatbots have responded to millions of citizen questions and continue to learn and build on the existing knowledge base.