The New Normality of Customer Service

Date

2020-04-16

Author

Huang, Olive; Gartner

Abstract

�In the research �Deliver Customer Service During COVID-19: Improve Digital and Self-Service Capabilities� we summarized six short term actions that can help customer service organizations through this challenging time. The question is � what about the next six to twelve months? Customer service organizations need to adjust from the emergency mode or move to a new normality for the next six to twelve months.

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URI

http://hdl.handle.net/20.500.11941/3111_New-Normality-Of-Customer-Service

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