The New Normality of Customer Service
Huang, Olive; Gartner
�In the research �Deliver Customer Service During COVID-19: Improve Digital and Self-Service Capabilities� we summarized six short term actions that can help customer service organizations through this challenging time. The question is � what about the next six to twelve months? Customer service organizations need to adjust from the emergency mode or move to a new normality for the next six to twelve months.