Implementing Virtual Human Services: Lessons from Telehealth

Abstract

In response to the Covid-19 pandemic, many human services agencies have had to quickly shift to remote case management, using whatever tools are available. In normal times, developing a comprehensive remote system might involve planning, piloting, and iterating repeatedly before beginning wide-scale implementation. Although agencies may not have sufficient time to conduct such a robust planning cycle, the experiences from telehealth and remote home visiting programs can inform their services during the crisis.