Colorado Enlists 'Virtual Agent' to Answer Unemployment Queries

Date

2020-07-10

Author

Rubino, Joe; The Denver Post

Abstract

Created through a partnership with Google at a cost of $680,000, the virtual agent will be available 24 hours a day. It will be able to answer general questions on topics including work search requirements and reopening claims.

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URI

http://hdl.handle.net/20.500.11941/3133_Colorado-Answers-Unemployment-Queries-With-Virtual-Agent

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