Suddenly Virtual: Workforce Services, Eight Weeks Later

Abstract

In a new brief,�Suddenly Virtual: Workforce Services, Eight Weeks Later, Heldrich Center researchers found that many of the issues staff reported in the early stages of virtual operations have been resolved, including most issues with staff technology, document sharing, and teaming. In the past eight weeks, local workforce areas have placed great emphasis on digitizing existing job seeker services, including activities such as recording PowerPoint presentations, using email to send job seekers materials and job leads, and more. Overall, staff have reached a �new normal,� which has led some individuals to begin to rethink existing service delivery structures and to think of new possibilities for customer-facing services.�