Changing Workforce Systems: A Framework for Describing and Measuring Systems Change
Bernstein, Hamutal; Urban Institute
Martin-Caughey, Ananda; Urban Institute
We provide a conceptual framework of systems change goals and activities and offer measurement options that stakeholders can consult to suit their particular efforts. The framework provides a clear, common language for practitioners, funders, policymakers, and researchers to use when discussing this sometimes amorphous concept, and tools for thinking through measurement practices for their initiatives. By defining the key components of a local workforce system, systems change activities, and intended outcomes, this conceptual model provides a foundation for productive dialogue and practice. It applies to a wide range of initiatives that go beyond providing direct services to individual jobseekers and work for broader, sustained changes in workforce systems.