A Guide to Creating Mobile-Friendly Websites
Fern, David; Social Security Administration
For six months, from September 22, 2017 to March 22, 2018, the�Federal Crowdsource Mobile Testing Program�tested the 26 U.S. federal government websites that are most visited on mobile devices (smartphones and tablets) using seven mobile-friendly automated test tools. The results indicated that these were the common practices that make these sites not as mobile-friendly as a user might expect or want in a mobile experience. Most of these areas do not directly relate to usability issues, but instead, concern how the site is built (which can lead to poor performance).