Future-Proof the Citizen Experience

Condon, Chris; TTEC

Date

2020-07-06

Author

Condon, Chris; TTEC

Abstract

Unemployment claims and pandemic-related concerns pushed federal, state and local government agencies to a breaking point. So how can citizen experience leaders address top contact center priorities facing government agencies?

Link to Resource

https://www.governing.com/next/Future-Proof-the-Citizen-Experience.html?promo_code=newsletter&utm_term=Article%3A%20Future%20Proof%20the%20Citizen%20Experience&utm_campaign=Immigrant%20Rights%2C%20Social%20Justice%20and%20Post-Pandemic%20Planning&utm_content=email&utm_source=Act-On+Software&utm_medium=email

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URI

http://hdl.handle.net/20.500.11941/3180_Future-Proof-Citizen-Experience

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