What's New in Civic Tech:  States Deploy Chatbots for Crisis

Quaintance, Zack; Government Technology

Date

2020-07-30

Author

Quaintance, Zack; Government Technology

Abstract

Digital services and call centers within state governments throughout the nation over have at times been overwhelmed by the increase in volume. In turn, states have turned to new approaches to help enable quick and efficient responses � namely, chatbots, which have been developed and rapidly deployed to help support this uptick.

Link to Resource

https://www.govtech.com/civic/Whats-New-in-Civic-Tech-States-Deploy-Chatbots-for-Crisis.html?utm_term=What%5Cu2019s%20New%20in%20Civic%20Tech%3A%20States%20Deploy%20Chatbots%20for%20Crisis&utm_campaign=Cities%20Reimagine%20311%20Service%20as%20Pandemic%20Shifts%20the%20Paradigm&utm_content=email&utm_source=Act-On+Software&utm_medium=email

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URI

http://hdl.handle.net/20.500.11941/3183_States-Deploy-Chatbots

Collections

Automation