Government Wants Some Straight Talk About Chatbots

Date

2020-08-24

Author

Toner, Mark; Governing

Abstract

The AI-driven technology helped states and localities deal with overloaded hotlines during the pandemic. But it will have to do more than answer simple questions if it's going to be truly effective.

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URI

http://hdl.handle.net/20.500.11941/3219_Government-Chatbots

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