Suddenly Virtual: Using Online Scheduling Services to Make Customer Appointments
Allen, Heather; Heldrich Center for Workforce Development
Bombino, Amanda; Heldrich Center for Workforce Development
Volpe, Liana; Heldrich Center for Workforce Development
As the need for remote teaming and virtual service delivery continues as a result of the COVID-19 pandemic, frontline staff in the public workforce system continue to explore the ways in which technology can assist them with their essential job duties on a day-to-day basis.