Suddenly Virtual: Using Online Scheduling Services to Make Customer Appointments

Date

2020-08-25

Author

Allen, Heather; Heldrich Center for Workforce Development
Bombino, Amanda; Heldrich Center for Workforce Development
Volpe, Liana; Heldrich Center for Workforce Development

Abstract

As the need for remote teaming and virtual service delivery continues as a result of the COVID-19 pandemic, frontline staff in the public workforce system continue to explore the ways in which technology can assist them with their essential job duties on a day-to-day basis.

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URI

http://hdl.handle.net/20.500.11941/3244_Online-Scheduling-Services

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