Voices of Experience: Podcast on Customer Centered Design Part 1

Date

2020-01-31

Author

Purdy, Robin; California Workforce Investment Board
Ferrari, Diane; California Employment Development Department

Abstract

In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.�The focus is on engaging the customer so that they can take ownership over their own plan while the staff acts as guides or coaches to help them get to the places they want to go.

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URI

http://hdl.handle.net/20.500.11941/3377

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