Voices of Experience Part 3: Pivoting into Innovation
Carver, Elizabeth; Utah Department of Workforce Services
Rye, Marla; Northern Tennessee Workforce Board
Ferguson, Bruce; CareerSource
This series offers three stories from a state, regional workforce board, and American Job Center viewpoint. They were asked to reflect on the challenges they have encountered, innovations they put into place as they re-vamped customer services, and what changes will remain.