Digital Government Rising: How AI is Providing New Opportunities to Deliver Value

Date

2020-10-15

Author

National Association of State Chief Information Officers (NASCIO) staff

Abstract

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study includes new interviews with state CIOs in the wake of COVID-19 and the increased use of chatbots and other AI to respond to the pandemic. The report also details new pilot projects and uses cases for AI outside of COVID-19.

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URI

http://hdl.handle.net/20.500.11941/3445

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