The High Cost of Poor Citizen Service

Date

2020-11

Author

Thomas, Daniels; Government Business Council

Abstract

This report examines the need for government to improve its customer service experience to meet rising expectations and fulfill its mission. It examines the causes of poor citizen experience, risks of inaction, and best practices. (Note: Access to content may require you to provide an email address or other contact information.)

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URI

http://hdl.handle.net/20.500.11941/3457

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